Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback — contact the team via email, phone or live chat and we’ll respond promptly. For account verification and withdrawal queries, include your account ID in messages. For technical faults, describe the device and browser. Agents operate during business hours and live chat covers urgent problems.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email & live chat |
| General enquiries | [email protected] - responses within 24-48 hours |
| Affiliate enquiries | [email protected] - partner support and onboarding |
| Phone | +61 2 9417 3826 - calls & SMS accepted |
| Working hours | Mon-Fri, 09:00-18:00 AEST local |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Add a clear subject line so your request is easy to identify, and include up-to-date contact details so we can get back to you. Missing or outdated details may delay a response.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most inquiries are answered within one business day; simple questions often get a same-day reply. More complex issues, such as account checks or payment queries, may take longer depending on their nature. We’ll keep you updated while we work on a resolution.
Feedback
Have a comment, suggestion or idea for improving the website? Share it with us. We review all feedback carefully and use it to improve our service, site features and overall user experience. Your input helps us understand what could work better, from account tools to navigation. Thanks for taking the time to help make the site more useful.