General Terms and Conditions

We operate Casino Bello as an online casino platform and this Terms and Conditions page sets out the rules that govern use of the site and the relationship between us and account holders. The page explains account duties, eligibility, acceptable service use, how bonuses and promotions work in general, deposit and withdrawal expectations, dispute procedures and how we update these terms. Read this page before registering or wagering. By using the site you accept these rules and any updates published here; they apply to all activity on the platform.

Account responsibilities

Register with accurate personal details and keep your login credentials secure. One account per person unless we approve otherwise. Notify us of changes to your contact or payment information. We may require identity verification before processing withdrawals or when we identify unusual activity. Do not share accounts or credentials. We may suspend or close accounts for breach of these terms, suspected fraud or unlawful use.

Eligibility requirements

You must be at least 18 years old and legally permitted to gamble in your jurisdiction to open an account. Accounts are blocked where local law prohibits access or real-money play. By registering you confirm you meet age and legal requirements. Individuals barred under self-exclusion programmes or court orders must not create accounts.

Acceptable use of the service

Use the site for lawful, personal gambling only. Prohibited actions include fraud, collusion, use of automated tools (bots), abuse of bonus mechanics, chargebacks, money laundering and attempts to manipulate games or outcomes. Do not submit false documents or impersonate others. We will restrict access and retain funds where misuse is suspected.

Bonus and promotion rules

Bonuses and promotions are subject to separate terms which form part of these Terms and Conditions. General principles: opt-in requirements may apply, wagering requirements and expiry periods are enforced, maximum bet limits may apply during bonus play, certain games can be excluded from bonus use and bonus funds may be forfeited for abuse. Always check the specific promotion terms before claiming.

Deposits and withdrawals

Deposits must be made from payment methods registered to the account holder. Withdrawals are subject to verification and may be limited by daily, weekly or monthly caps. We may apply fees or minimum amounts depending on the payment method. We will not process withdrawals until required identity checks are completed. Currency and transaction rules are set out in your account and may vary by region.

Dispute handling

If a dispute arises contact customer support with your account details and a clear description of the issue. We will investigate and respond using the information you provide. Escalation options and any independent dispute resolution procedures available to you will be set out in our Help centre. Decisions under these terms are binding where supported by account records and applicable rules.

Updates to the terms

We may amend these terms from time to time. Changes will be published on the site and, where required, notified by email. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. For material changes we will give reasonable notice where practicable.